Terms of use and sale (ToS)

These terms govern access to and use of the cloud hosting services (VPS instances) provided by WEDEPLOY SAS ("the Provider") via the VirtuKVM platform. By placing an order or using the service, the customer accepts these terms in full.

Any order, payment or use of the service constitutes acceptance of these terms. The customer represents that they have the legal capacity to enter into this agreement and act on their own behalf or on behalf of a legal entity.

The Provider supplies Linux and Windows cloud instances (VPS), billed hourly or monthly. Specifications (CPU, RAM, storage, bandwidth) are as described on the website at the time of order. The Provider endeavours to maintain availability in line with its SLA but does not guarantee absolute continuity of service.

Payments are processed by third-party payment service providers compliant with European law (EU Directive 2015/2366/EU PSD2 and applicable regulation). We use in particular Stripe (card payments, secure payments) and may offer other means (e.g. PayPal) as indicated on the site. Registering a payment method or making a payment constitutes acceptance of the relevant provider's terms. Refunds and payment-related disputes are subject to that provider's rules and applicable law. The Provider is not liable for refusals or failures attributable to the payment provider or the customer's bank.

For hourly-billed instances, the amount due is calculated in real time and automatically charged to the account balance (credits) or, if insufficient, to the registered payment method (card). If the charge fails, an invoice is issued for the unpaid amount and the instance may be suspended until payment. An hourly billing statement is available on request. No separate invoice is created for each hour when payment (balance or card) succeeds.

For monthly subscriptions, billing occurs at the start of the period. Amounts due are payable upon receipt of the invoice by the means indicated (card, balance, etc.). Failure to pay may result in suspension and then termination of the service in accordance with the applicable deadlines.

By default we do not require identity verification (KYC) to open an account or use the service. However, in accordance with legal obligations and the requirements of our payment service providers, we reserve the right to request proof of identity, address or activity in case of doubt, suspicion of fraud, money laundering or non-compliance. Refusal to provide such information when legitimately requested may result in account restriction or termination of the contract.

The Provider may suspend access to the service in the event of non-payment (according to billing terms), breach of these terms, unlawful or abusive use, or upon administrative or court order. In case of suspension for non-payment, the customer may regularise (top-up balance or pay the outstanding invoice) to request reactivation.

The customer may terminate at any time from their account (service cancellation). The Provider may terminate in case of serious breach, persistent non-payment or other legitimate reason with reasonable notice where required by law. Data may be deleted after termination in accordance with our retention policy.

These terms are governed by French law. For consumers residing in the EU, the protective provisions of their country of residence remain applicable. Any dispute shall be submitted to the competent courts in accordance with the law. For payment-related disputes, the payment provider's rules and European law apply.